YOUR INFORMATION · YOUR CHOICES

Delete your data.

Effective October 12, 2026

You can request removal of WhichWay account information, trip records, emailed confirmation records, or Instagram inspiration, including submissions made before a sender was matched to a customer.

Send a request

1. Email hello@askwhichway.com with the subject WhichWay data deletion request. Use your account email when possible.
2. Tell us what to remove: a specific submission or confirmation, your Instagram collection, a trip, or your account and associated eligible records. Include the relevant Instagram handle or source link if useful. You do not need a WhichWay account to request removal of your own Instagram submission.
3. Tell us whether you also want future submissions from your Instagram identity to stop being associated with the customer profile.

Do not include passwords, access tokens, passport copies, or full payment-card details. We may ask for a limited verification step to protect you from someone else deleting your records.

Weekly wishlist recaps

Use the unsubscribe link in a recap email to stop future recaps without deleting your wishlist. To remove the email subscription and its eligible stored records, email hello@askwhichway.com from the subscribed address. Unsubscribing alone does not delete your saved places.

What happens next

For a no-signup wishlist, ask us to remove the guest collection and its notes and favorites, or revoke its private link. We verify the request through your Instagram identity or other appropriate evidence. You do not need to create an account first.

Josh will review the request, confirm identity and scope where needed, and remove eligible active records or explain any information that must be retained, the reason, and the next steps. Timing depends on the request and any verification needed. We respond within time limits required by applicable law.

For Instagram, the review includes original submissions, extracted place suggestions, stored sender mappings, and associated assignment records. A request to disconnect stops the relevant future routing; deletion of existing records must also be requested. If your submission belongs to a shared customer collection, we verify your relationship to the affected information before changing records.

Copies in other places

• Business email: original forwarded confirmations and attachments may remain in WhichWay’s Gmail inbox after a dashboard record is deleted. Tell us if you want those mailbox copies included in your request.
• Instagram: WhichWay cannot delete the original messages, reels, or posts from Instagram. Use Instagram’s controls for those records. Removing an app authorization alone does not delete previously stored WhichWay records.
• Offline itineraries: remove saved trips on each device using the offline reader’s removal control or by clearing WhichWay site data in your browser.
• Providers and backups: logs, backups, and legally required records may have separate retention rules. If relevant, we explain those limits rather than promise instant removal from every system.

Read the privacy policy for more about the information we process. Questions about a request can be sent to hello@askwhichway.com.